IP Communications solutions have evolved dramatically in the last few years and Phoenix Network Solutions is here to assist businesses to properly plan, implement and manage IP communications solutions. These can return many times the original investment by way of increased employee productivity, competitive advantages, reduced communication costs and enhanced corporate capabilities. The advantages of a properly designed and installed IP Communications system are countless
Can connect Desk Phone and Cell Phone From any place with Internet Connection.
Allowing organizations to take advantage of contact center functionality like queue penalty rules, virtual queues, queue call back, and expanded destination controls.
Interactive voice response or IVR is an automated business phone system feature that interacts with callers and gathers information by giving them choices via a menu. It then performs actions based on the answers of the caller through the telephone keypad or their voice response.
The choices of the caller decide the actions of the IVR — it can provide information or, if the issue is more complex, route callers to a human agent who can better handle their needs.
You can view, sort, listen to, archive and download all recorded calls on your computer.
Session Initiation Protocol, or SIP, is the way you achieve a voice over IP (VoIP) call. It’s an application layer protocol for setting up real-time sessions of audio and/or video between two endpoints (phones). Simply put, SIP is the technology that creates, modifies, and terminates sessions with one or more parties in an IP network, whether a two-way call or a multi-party conference call.
HA Cluster Hosts, SANs and Firewalls.
For A Fraction Of The Market Rate.
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