Support
Our support team is here to help you get the most from your infrastructure. Choose the best way to reach us below.
Submit a Ticket
Log into our support portal to create and track support requests.
Open Support PortalFrequently Asked Questions
What are your support hours?
Our support team is available Monday through Friday, 8:00 AM to 6:00 PM Eastern Time. For critical issues outside these hours, managed services clients have access to our 24/7 emergency line.
What is your typical response time?
For managed services clients, we target response within 15 minutes for critical issues, 1 hour for high priority, and 4 hours for standard requests. Response times may vary based on your service level agreement.
How do I escalate an issue?
If you feel your issue isn't being addressed appropriately, you can request escalation through the support portal or by calling our main line and asking for a supervisor.
Do you provide remote support?
Yes, most support is provided remotely using secure screen sharing and remote access tools. For hardware issues at client sites, we coordinate with local technicians or schedule on-site visits as needed.
What information should I include in a support request?
Please include: a clear description of the issue, when it started, any error messages, what you were doing when the issue occurred, and the impact on your business. Screenshots are always helpful.
Can't Find What You Need?
Our team is ready to help with any questions not covered here.
Open Support Ticket