Emergency line · 24/7
If it's on fire, call now.
Any hour. Any day. A senior engineer answers with authority to act.
Existing clients: please have your account identifier ready for faster routing.
How it works
From first ring to written report.
01
Call the emergency line
A senior engineer answers. No phone tree, no script-reading — a human with authority, on the first ring.
02
Triage & stabilize
We establish severity, isolate blast radius, and restore the critical path. Your team gets a single point of contact.
03
Root cause & written report
Within 48 hours of resolution, you receive a written post-incident report — cause, fix, and prevention steps.
What counts as emergency
Don't hesitate.
If you're not sure whether it qualifies — call. We'd rather triage down than miss the window to triage up. There's no penalty for a call that turns out to be non-critical.
- Production outage or major degradation
- Active security incident or suspected breach
- Data integrity or backup failure
- Critical access-control or authentication failure
- Any incident where your business is blocked