A family-run IT company since 2000.
Alex Salfatte founded Phoenix Network Solutions in Broward County, and it is still run by the people you will meet on this page. The people who built your environment are the ones who answer when it breaks.
A founder and a family.
Alex Salfatte started Phoenix Network Solutions in Broward County in 2000. His wife, Paula Romero, has run the office from day one. Alex is the engineer in the Sigma story: called on a Friday because an insurance underwriter was failing its audit, in front of the auditors on Monday, asking for three months and delivering in one.
Michael Becker joined in 2018. He had been a wildland firefighter in California, gone every summer on the fire line, and had just become a father. Phoenix was the career change that let him be home. Michael later moved back to California to care for his mother and has run the consulting practice and the on-prem AI work from Sonoma County since.
Wender Pontel joined the Phoenix team in 2020, relocating from Brazil to Florida to help support our clients. Since then, he has been an integral part of the company and its continued success.
It is a family business in the plain sense of the words, and it is why a client who called in 2011 is still talking to the same people in 2026.
The five people who run Phoenix.
There is no account-manager layer between you and the people who make decisions.
Founded Phoenix in 2000. Leads research and development: the private cloud platform Phoenix hosts its clients on, and the hardware and models behind the on-prem AI work.
Runs the consulting practice: infrastructure reviews, on-prem AI builds and migration plans for banks and insurers. Writes and negotiates every client contract. Created Phoenix Studio and Dataloom.
LinkedIn
Runs Phoenix day to day: operations, support and every client environment. He takes what Alex and Ivan build and keeps it running for the clients who depend on it.
LinkedInHas run Phoenix's office since the first year: the paperwork, the insurance, the books. If a form needs filling in or a certificate needs sending, it goes through Paula.
Works with Alex on the on-prem AI practice and the infrastructure behind Phoenix's cloud hosting.
Six things you can hold us to.
Not values on a wall. Each one links to the page or the client story that proves it.
One invoice, one number
Phoenix in a Box: you buy a block of compute and run whatever fits inside it. Hosting, fiber, phones and support arrive on one monthly invoice with multi-year terms that step on a schedule, not a renegotiation.
How hosting is priced →Hardware you can visit
Client systems run on Phoenix-owned servers in a Fort Lauderdale data center, not on a shared cloud. You can see the cage. Your data has a street address.
What Sigma runs on →The people who built it answer the phone
A 24/7 line answered by the people who know your environment, in English, Spanish or Portuguese. No ticket tier to climb.
Contact us →We bill time actually worked
Consulting and project work is itemised. No retainer, no minimum, no hours you did not get. Discovery calls are never billed.
Consulting →Paperwork is part of the job
Audit questionnaires, SOC 2 bridge letters, vendor-risk forms: we have been filling them in for insurers and carriers for years, and we do yours. Phoenix carries general liability of $1M per occurrence / $2M aggregate and errors & omissions of $2M per claim / $2M aggregate; certificates on request.
How bridge letters work →We say the date and mean it
We give a date and keep to it. Deadlines like Windows Server 2016 end of support get a plan with a date on it, not a shrug.
The 12 January 2027 deadline →Servers in Florida. Engineers on both coasts.
Phoenix is one corporation with two homes. Engineering and support are based in Broward County, Florida, and the client hardware runs in a Florida data center. The consulting and on-prem AI practice runs from Sonoma County, California. Same phone number either way.
Engineering and support.
Where the company started, and where engineering and the 24/7 support line are based. When a visit to your hardware is needed, the Florida team arranges it with you.
Where the consulting practice lives.
Michael runs infrastructure reviews, on-prem AI builds and Phoenix Studio from Sonoma County. In person across Sonoma, Marin and Napa; remote to the rest of the country. The Exchange Bank AI build is the first engagement to come out of this office.
Where your servers live. Client infrastructure runs on Phoenix-owned hardware in Flexential's SOC 2 Type II data center at 5301 NW 33rd Ave, Fort Lauderdale: Category 5 hurricane-rated, 24/7 staffed security. It is Flexential's facility, not a Phoenix office or mailing address; visits to the cage are by appointment.
Where our clients are.
Mostly South Florida, with sites we manage across the country and a presence in Brazil. See the industries we serve.
Fort Lauderdale, Davie and Broward County, Miami-Dade and Palm Beach. Sigma and Armellini are both here.
Armellini's terminals in Georgia and California on one managed network; Exchange Bank and the consulting practice in Sonoma County.
Our R&D engineer works from Brazil alongside Alex, and Portuguese is spoken on the line.
Talk to one of us.
Thirty minutes with a Phoenix engineer. You leave with a written list of what we'd change, whether or not you hire us.
Book a 30-minute infrastructure review